Returns and Refunds

We strongly believe in our products and want every customer to be satisfied. This is the reason for the RAVINE Customer Service Guarantee. Due to inevitable fraudulent activity, RAVINE will only accept returns of products purchased directly from RAVINE.com and in accordance with the following:

Shipping costs are non-refundable.
Refunds may take at least seven (07) working days to process.
Must be unopened and in the original packaging to be considered for a refund.
RAVINE must receive the respective item within fourteen (14) days of the item’s purchase date. In all cases, refunds will be made ONLY to the credit/debit card used for the original purchase. It may take up to two (02) billing cycles for the refund credit to appear on your statement. RAVINE may also provide store credit or a gift card in place of a refund if desired.
Purchaser is responsible for procuring shipment and for the products arriving at RAVINE facilities.

The original packing slip is required to consider for reimbursement.

Please note that we do not have the ability to track your return nor are we responsible for the amount of time it takes for the item to be returned.

RAVINE IS NOT RESPONSIBLE FOR LOST OR STOLEN PRODUCTS.

Questions regarding our Terms of Usage, Privacy Policy, or other policy related material can be directed to our support staff by clicking on the “Contact Us” page. Or you can email us directly at: [email protected]

Terms And Conditions

RAVINE and its associates provide their services to you subject to the following conditions. If you visit or shop within this website, you accept these terms of use. Please read them carefully.

Privacy

Please review our Privacy Notice, which also governs your visit to our website, to understand our practices.

Electronic Communications

When you visit RAVINE or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

Copyright

All content included on this site, such as text, graphics, logos, button icons, images, digital downloads, and data compilations is the property of RAVINE or its content suppliers and protected by the United States and international copyright laws. The compilation of all content on this site is the exclusive property of RAVINE, with copyright authorship for this collection by RAVINE, and protected by the U.S. and international copyright laws.

Trademarks

RAVINE’s trademarks and trade dress may not be used in connection with any product or service that is not RAVINE’s, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits RAVINE. All other trademarks not owned by RAVINE or its subsidiaries that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by RAVINE or its subsidiaries.

License and Site Access

RAVINE grants you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of RAVINE. This license does not include any resale or commercial use of this site or its contents: any collection and use of any product listings, descriptions, or prices: any derivative use of this site or its contents: any downloading or copying of account information for the benefit of another merchant: or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of RAVINE. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of RAVINE and our associates without express written consent. You may not use any meta tags or any other “hidden text” utilizing RAVINE’s name or trademarks without the express written consent of RAVINE. Any unauthorized use terminates the permission or license granted by RAVINE. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of RAVINE so long as the link does not portray RAVINE, its associates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any RAVINE logo or other proprietary graphic or trademark as part of the link without express written permission.

Membership Account

If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. If you are under 18, you may use our website only with the involvement of a parent or guardian. RAVINE and its associates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.

Reviews, Comments, Emails, and Other Content

Visitors may post reviews, comments, and other content: and submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of “spam”. You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of a card or other content. RAVINE reserves the right (but not the obligation) to remove or edit such content but does not regularly review posted content.

If you do post content or submit material, and unless we indicate otherwise, you grant RAVINE and its associates a nonexclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant RAVINE and its associates and sublicensees the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that you own or otherwise control all of the rights to the content that you post: that the content is accurate: that use of the content you supply does not violate this policy and will not cause injury to any person or entity: and that you will indemnify RAVINE or its associates for all claims resulting from content you supply. RAVINE has the right but not the obligation to monitor and edit or remove any activity or content. RAVINE takes no responsibility and assumes no liability for any content posted by you or any third party.

Risk of Loss

All items purchased from RAVINE are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.

Product Descriptions

RAVINE and its associates attempt to be as accurate as possible. However, RAVINE does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered by RAVINE itself is not as described, your sole remedy is to return it in unused condition.

Disclaimer of Warranties and Limitation of Liability

This site is provided by RAVINE on an “as is” and “as available” basis. RAVINE makes no representations or warranties of any kind, express or implied, as to the operation of this site or the information, content, materials, or products included on this site. You expressly agree that your use of this site is at your sole risk. To the full extent permissible by applicable law, RAVINE disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. RAVINE does not warrant that this site, its servers, or e-mail sent from RAVINE are free of viruses or other harmful components. RAVINE will not be liable for any damages of any kind arising from the use of this site, including, but not limited to direct, indirect, incidental, punitive, and consequential damages. Certain state laws do not allow limitations on implied warranties or the exclusion or limitation of certain damages. If these laws apply to you, some or all of the above disclaimers, exclusions, or limitations may not apply to you, and you might have additional rights.

Site Policies, Modification, and Severability

Please review our other policies, such as our Shipping and Returns policy, posted on this site. These policies also govern your visit to RAVINE. We reserve the right to make changes to our site, policies, and these Terms of Use at any time. If any of these Terms shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.